Returns & Refunds

Sapphire Tech values its relationship with you and offers you the option to return most products purchased directly from Sapphire Tech.  More details below.
•    Our return policy is 30 days from the date of your invoice. You must initiate the return within this time. If approved, you will receive a credit return authorization (CRA) number from Sapphire Tech. Some exclusions apply if you have a separate agreement with Sapphire Tech, or if your purchase is excluded as outlined below.
o    Sapphire Tech sometimes offers promotions that extend the return period for a specific product. If you buy a product from Sapphire Tech that qualifies for such a promotion, your return rights and obligations might be different.
•    For approved returns, Sapphire Tech will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both. View more details on restocking fees below.
•    Any product returned to Sapphire Tech without a CRA number from Sapphire Tech will be considered an unauthorized return, and you will not receive a refund or credit for the product and Sapphire Tech will not ship the product back to you.
•    Return the products in their original packaging, in as-new condition, along with any media, documentation and any other items that were included in your original shipment.
•    Ship your return in time for us to receive it within 30 days of authorization or your refund or credit may be reduced or eliminated.
•    Special conditions apply for products purchased in a bundle or during a promotion. See “Promotional Items” section below.
•    For all purchases not made directly from Sapphire Tech, please check the return policy of the location from which you purchased your product.
Exclusions:
•    You cannot return software at any time, unless the software you are authorized to return is:
o    An operating system or application that Sapphire Techinstalled on a returnable product that you are returning within that product’s return period.
o    Software on physical media such as a DVD or CD that you have not opened or removed from its sealed package.
o    Software delivered electronically for which you have not accepted the license agreement or other applicable terms.
•    Products that are not eligible for return at any time include:
o    APEX, data storage, data protection, converged infrastructure, hyperconverged infrastructure, and networking products
o    Sapphire Tech  and branded products Non-Sapphire Tech-branded enterprise hardware and software products
o    Customized products
o    Volume licenses:
o    Unless you have specifically agreed otherwise in your written agreement with Sapphire Tech, there is no right of return for software purchased under any type of volume license arrangement.
•    Sapphire Tech reserves the right to deny any returns in circumstances involving repeated returns, violation of the Sapphire Tech Terms of Sale, or other impermissible activity.
Re-stocking Fees:
•    Sapphire Tech will provide return shipping labels at no cost to you and not charge a re-stocking fee if:
o    the product you are returning is defective.
o    you have to return a product because Sapphire Tech made an error.
o    you are a consumer who purchased for personal use
•    In other cases, Sapphire Tech may charge a re-stocking fee of 15% of the actual price you paid for the product. That price does not include shipping and handling or sales tax. Typically, we deduct any re-stocking fee from the amount of your refund or credit.
Promotional Items:

Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated. Depending on the promotion, Sapphire Tech may deduct the value of the discount, promotional item or redeemed card from any refund or credit you receive for the return of the purchased item. Examples of these kinds of discounts and promotions include:
•    “Buy a computer and get a free printer.”
o    If you return the computer but keep the printer, Sapphire Tech may reduce your refund or credit by the value of the printer.
•    “Buy a monitor and get a gift card.”
o    If you return the monitor but already spent the money on the gift card, Sapphire Tech may reduce your refund or credit by the value of the gift card.
•    Sapphire Tech Rewards points are also returned, with a few exceptions:
o    If Sapphire Tech Rewards were used as a payment type for a purchase you’re returning, then your Sapphire Tech Rewards account will be credited the amount of Sapphire Tech Rewards you used for your returned purchase.
o    If Sapphire Tech Rewards were awarded for a purchase that you’re returning, then Sapphire Tech will deduct the rewards amount you received for the product you are returning from your Sapphire Tech Rewards account balance.
After you get a credit return authorization (CRA) number from Sapphire Tech:
All products should be in as-new condition. In particular, review “A note about operating systems” at the end of this policy.
•    Back up any data you might have stored on your product and then delete it.
•    Remove all confidential, proprietary, and personal information.
•    Also remove any media such as flash drives, CDs, or PC cards and any cables or port devices that did not come with the product you are returning.
•    Ship all products that you are returning to Sapphire Tech, and for which you received a CRA number, within 30 days of the date that Sapphire Tech authorizes your return.
•    Return all products, along with all media, documentation, and other items that Sapphire Tech included in your original shipment, in their original packaging.
•    If you are returning a TV, you must return it in the original packaging. This includes the box and protective cushioning. If you do not have the original packaging, you must provide your own packaging that is equal to or better than the structural and cushion protection of the original packaging.
•    If you are a commercial customer, you must ship the products at your expense. If you do not insure the shipment, you accept the risk of loss or damage during shipment.
•    Remember that for partial returns, your refund or credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
•    Also remember that Sapphire Tech is not responsible for any confidential, proprietary, or personal information you leave on a returned product. We also are not responsible for lost or corrupted data, or for any damaged or lost removable media or devices you might include with your return.
A note about operating systems.
Systems configured with an Intel® 8th-generation or later CPU are designed to run optimally with the Microsoft Windows 11 operating system. Removing the factory-installed operating system to run a non-Windows 11 operating system (such as Windows XP or Windows 10) may make the product ineligible for return to Sapphire Tech for a refund. It also can cause system instability and performance issues that your warranty, support, or service agreements may not cover.

When will I receive my refund?
•    Please be advised that it may take up to 10-15 business days from the date the order is received back at Phoenixcomputer.store for you to get the money credited back to the original method of payment.
•    Once you have returned your product, use the Return Status option from the Action Menu to check the progress of your return.
•    If you have not yet received your credit or refund beyond the above timeframe enter your order number above to contact Customer Support from the Action Menu.
•    Phoenixcomputer.store must receive any authorized return within 30 calendar days of the date we authorize it. Your refund or credit may be reduced or eliminated if you do not ship your return in time for us to receive it within 30 days of our authorization.
•    For approved returns, Sapphire Tech will refund or credit the actual price you paid. Your refund or credit may be reduced by the cost of shipping and handling fees, any applicable restocking fees (described later in this policy), or both.