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"Reach New Heights with CISCO Powered- Sapphire Tech, Your Leading Managed IT Solutions Provider"

SERVICES FOR MANAGED IT

 

With Quick, Reliable, Managed IT Support and Services, Transform Your Business Technology

Is Technology Aiding Your Business's Success?

If technology isn't assisting you in succeeding, what good is it?It's time to work with a managed IT service provider if you frequently experience downtime, system failures, internet connectivity issues, or your own IT team is overburdened with projects and daily help desk responsibilities.Gain access to a whole team of IT experts who can assist you in utilizing a variety of tech to help you expand more quickly, generate more revenue, and improve team productivity.

How IT Works: Understanding Managed Services

Your company's IT system should function like a well-oiled machine, enhancing output while cutting costs. In order to provide you an advantage, IT Support Guys will create the ideal managed IT plan based on the specific requirements of your company.

Outsourced Help Desk

If you experience IT issues, you must have access to top-notch

Highlights of MSP Features & Services

Wherever you go, whenever, your business technology should be there.

Mac and PC Support

Many companies must make use of both PC and

Constant IT Support

A well-rounded IT strategy is the basis for contemporary business success.

Network and Server Support

Sound principles underpin productive and thriving enterprises.

Procurement & Vendor Management

choosing the appropriate providers to deal with is among the most important

Planning IT Strategy & Virtual CIO

Experienced CIOs are expensive and difficult to find internally.

HIGHLIGHTS OF THE MSP FEATURES AND SERVICES

Comprehensive IT Services With Premier Support and Security

Continual, proactive IT support is essential for modern business security and effectiveness, wherever you are. Your IT infrastructure and end-user systems are remotely managed by managed IT support providers.

Businesses get regular updates and problem-solving assistance through a subscription model.

The corporate environment is constantly changing, thus your IT infrastructure should support your ability to keep on top of the latest developments. Sapphire assumes responsibility for your IT growth so that your business may concentrate on what counts.

Choosing the Services Your Company Needs

Our managed IT solutions team collaborates with your own workers to completely comprehend your IT architecture. Our objective is to create a customised IT strategy that maintains your company at the forefront of technology for years to come while making the most of every dollar spent.

Find out how much money you could save by working with IT Support Guys. For a precise estimate that is tailored to your company, use our Managed Services Pricing Wizard.

The Advantages of Managed IT Services

User Productivity Uplift

A managed service provider (MSP) makes sure that your internal staff can remain concentrated on expanding your business without being distracted by tiresome IT issues or responsibilities. You can accomplish goals quickly and worry-free with managed IT support and solutions!  

Proactive Ways to Avoid Downtime

You require more than just fixes when your company's technology fails. Aggressive plans are required to completely avoid downtime. Our IT wizards are skilled at developing preventative methods to steer clear of system breakdowns, cyber threats, and other potential sources of loss or downtime.

Access to Specialists Right Away

Want to stop looking for a specialist every time a component of your IT infrastructure malfunctions? You constantly have access to professionals and proactive expertise when working with a managed IT service provider. Put an end to your search and begin solving all of your IT issues from the ground up.

Greater Security and Risk Reduction

Risks change as the corporate world does. It need a full-time job to stay on top of cybercrime, industry rules, and shifting technological developments. We'll reduce your risk and increase your industry expertise to keep you secure and in line with the most recent laws.

Lowering capital costs and IT costs

You'll have to pay another charge each time an outside IT specialist comes to your workplace for a one-time visit, not to mention the missed time and money. Sapphire offers full-service, cheap remote support to tackle your IT difficulties right away. On average, wait times are under 15 seconds.

Time management and attention to what matters

We work every day to make your IT infrastructure better, not only fix the things that are already broken. We will equip you to launch your dream initiatives, save time, and lower overhead by integrating the most recent technology and business methods into your infrastructure.

How much is your company already spending on IT?

Do you want a proactive IT team to help you recapture your time?

Managed IT Pricing Shouldn’t Be a Mystery.

At Sapphire, we make it simple to get a tailored quotation based on your particular IT setup, difficulties, and business goals.

You may create a comprehensive solution (and get a price estimate) that will transform your IT services from a cost centre into a competitive advantage by utilising our Managed IT Services Pricing Wizard.

In what ways do you differ from other IT solutions?

Consideration must be given to whether to hire internally, contract out IT to a Managed Service Provider (MSP), or engage a freelance consultant. While many firms prefer to have an in-house IT support person, they frequently overlook the many advantages an MSP may provide and overlook other costs like tooling.

Total Number of Estimated Hours Per Month Dedicated to IT-Related Tasks: This is the total number of hours spent each month on typical IT-related duties, including:

Requests for general IT support, such as account assistance and troubleshooting (one-half hour per employee).
Application management and installation for businesses (each takes 1.5 hours).
Users' onboarding and offboarding (based on a 36.4% turnover rate, with IT onboarding and offboarding processes taking an average of 2 hours, or around 45 minutes per employee).
Active user and device security (two hours per employee).

Internal IT's total estimated cost is: The following costs are used to compute this:

  • Internal hiring of an IT professional (salary cost multiplied by the required number of IT professionals).
    Software for the help desk costs about $96 per agent per month on average.
    Remote access software price ($102.90 per month for each IT specialist).
    Endpoint security and remote monitoring and management costs average $8 per user per month.

The charges shown above are just a sample of what a business will pay to have its own internal IT; Sapphre can support your company's growth in this area. With a full staff working to preventatively defend your company, we provide limitless support.

Frequently Asked Questions

Some of the most frequently asked questions have responses here. Give us a quick call if you still have any questions.

Are the plans for IT support genuinely unlimited?

Yes! Our managed IT services provide limitless remote help desk support for computers, servers, and network-attached devices covered by your managed services agreement with Sapphire via chat, email, phone, or our customer support site.

Our solutions are made to satisfy all of your small or medium-sized business's IT needs at a fixed monthly cost. We proactively manage and monitor your IT systems to address blockages and IT-related issues before they have an impact on business performance, in contrast to traditional IT consultants who only address issues when they arise. Regular scheduled maintenance for your workstations, servers, firewalls, and network devices is part of our IT services.

Why is this an estimate rather than a formal quotation?

Without doing an on-site IT assessment, it is practically difficult to provide an online quote that is genuinely accurate because every business's IT environment is different.

An IT assessment is an examination of a business' environment, network, systems, special difficulties, and goals that enables us to deliver a precise, personalised solution with recommendations in plain English that everybody can comprehend. The average time for an IT assessment is 30 minutes.

When conducting an IT evaluation, we adhere to a straightforward four-step procedure:

Site Visit & Introduction: During this brief meeting with your team, we learn about your present problems and obstacles and take a brief tour of your workplace.
Review of the end-user process - We've discovered that when internal teams are overburdened, end-user assistance and troubleshooting can deteriorate. In order to help your team improve everyone's tech experience, we'll discover end-user difficulties, process efficiencies or inefficiencies, and document solutions.
Network Assessment - During a network assessment, one of our engineers will compile a thorough report and examine the IT infrastructure of your company, including the number of computers, servers, switches, access points, and firewalls that are linked to it. The report will also include information on mission-critical applications, security, and performance.
There are three stages to our network analysis:

  1. Identify – Our engineer will complete a non-intrusive network scan to identify computers, servers, routers, access points, and business applications that your current infrastructure supports. We’ll uncover hard to detect issues, measure risk, and check for security vulnerabilities (if any). This process takes 15 minutes.

  2. Analyze – Next, our team reviews this information gathered during the network assessment scan to provide your team with an accurate and personalized proposal within 48 hours based on the specifications of your unique IT environment.

  3. Recommend – What are experts good for if they don’t provide valuable insight and recommendations? We have your best interest in mind which is why we will provide detailed recommendations to improve security, productivity, and prevent costly downtime.

We will meet with your team to examine your IT assessment as the final stage in our process. We'll discuss the Managed IT service options as they apply to your environment, the network's viability, suggestions, and any vulnerabilities discovered. Your team's questions will be fully addressed by our team.

SAPPHIRETECH, LLC
414 DESMOND ST
SAYRE, PA 18840 - 2402



 

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